Amy was very professional and easy to work with. We enjoyed the experience and will call Amy again if we have any other needs.
– Donna, ITEX
ID Wholesaler offers toll-free technical support on every product we sell. Unlike almost all other online retailers of photo ID products, ID Wholesaler services virtually every product we sell IN-HOUSE. We are factory-trained by all of our manufacturing partners to sell and service their products.
Meets the Terms and Conditions of the Manufacturer's Standard Warranty Plan
ID Wholesaler is an authorized service center for all of the products we offer. All products purchased from ID Wholesaler include depot service during the manufacturer’s standard warranty period. All warranty service provided by ID Wholesaler will be subject to the terms and conditions of the manufacturer’s warranty. All parts and service labor are covered during the standard warranty period.
Optional Extended Warranty Plans for ID Card Printers
Extended warranty plans offered by ID Wholesaler should be purchased within 60 days of your printer or system purchase. An extended warranty may be purchased after 60 days only with pre-authorization by ID Wholesaler. (Note that there is an additional fee when purchasing an extended warranty more than 60 days after printer purchase.) All extended warranties must be purchased before the expiration of the manufacturer’s standard warranty and can be renewed annually for up to three years after the initial purchase date. Each additional year of extended warranty must be purchased before the current year’s warranty expires. All parts and service labor are covered during the extended warranty period.
Optional Loaner Coverage for ID Card Printers
To help ensure that you aren't without a printer and that your card printing continues uninterrupted, ID Wholesaler offers a loaner printer coverage option for the years not covered by the manufacturer. This coverage provides you with a loaner printer in the event your printer needs to be sent to ID Wholesaler for repair. A loaner unit is shipped to you when ID Wholesaler Technical Support is unable to diagnose a printer problem over the phone or via remote administration, and the ID Wholesaler technician requests that the printer be returned for service. Once repaired, your printer is sent back to you and the loaner printer is returned to ID Wholesaler. Loaner units are shipped via overnight delivery service from ID Wholesaler. Every effort is made by ID Wholesaler to ship loaner printer requests on the same day or the next business day.
For more information, please read the ID Wholesaler Warranty Program document, Chat Live or call (800) 321-4405 x2 to speak with an ID Wholesaler ID Expert.
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