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FAQs |
Frequently Asked Questions
The following provides answers to our most frequently asked questions.
If you have a question that is not addressed here, please contact
us; we want your IDWholesaler.com experience to be easy and enjoyable.
General Information
What is the ID Wholesaler Promise?
We appreciate your business and are satisfied only when you are.
Read our
commitment to you.
Does ID Wholesaler have the lowest prices?
Yes. In fact, we guarantee it! Other retailers may claim to have
the lowest prices, but they can’t compete with us. Read our low
price guarantee.
I've noticed references to a term called 'MAP'. What's this?
Several manufacturers require us to advertise their products at MSRP
or another factory-established price. This is referred to as minimum
advertised pricing (MAP).
We respect our MAP agreements; therefore, please create
a no-cost user account so that you may view ID
Wholesaler's guaranteed lowest pricing on MAP-controlled items.
What is your Return Policy?
Have you ordered something you don't need or decided against your
purchase? No problem! We want you to be satisfied. Read our return
policy.
Is the information I provide to you secure? How will it be
used?
The safety and privacy of your information is extremely important
to us. Please view our privacy
policy for complete details on our commitment to your privacy.
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Orders/Order Status/Tracking
I need help ordering. Can you help me?
If you are having any difficulty on IDWholesaler.com, email our ID
Specialists at sales@IDWholesaler.com.
If you prefer to contact us via phone, please call (800) 321-4405.
Or, chat live with
us. We are always at your service!
Do you validate credit card use/authenticity?
Yes. For your protection
and ours, a representative from our accounting team may be in contact
with you via telephone to verify your use of this credit card. This
is typically a one-time verification.
When will my order
be shipped?
Because we have such a large in-stock inventory, we are able to
ship 90% of orders within 24 business hours, (holidays and weekends
excluded), pending credit card verification. Please note that
expedited shipping methods do not decrease this order processing
time.
How do I change
quantities or cancel my order?
If your order has not been shipped, we are happy to make changes
to quantities, help you make another selection or cancel your order.
If you know your ID Wholesaler ID Specialist, please contact them
directly. If you don’t know who your ID Specialist is, please contact
the ID Wholesaler Sales Team at (800) 321-4405 x2.
How do I track my order?
Once orders have shipped from IDWholesaler.com, you may use the
tracking number we email you (typically within 24 hours of product
shipment) to track your order progress on our Order
Tracking page.
Or, track your order directly through UPS
or Federal Express
using the tracking number provided.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict
when they will have more in stock; but as soon as they do, we will
be able to ship them to you.
You may check your backorder status on our Order
Tracking page, call us at (800) 321-4405 x3 or email us at support@IDWholesaler.com.
I didn't receive my order when expected. What do I do?
When your order ships, we will notify you via an email that will
include your tracking number. Some products may be on backorder.
To determine order status, you may track your order progress on
our Order
Tracking page, call us at (800) 321-4405 x3 or email us at support@IDWholesaler.com.
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Returns
How do I return or exchange a product?
It's easy. Please view our return
policy.
An item from my shipment is missing or broken. What do I do?
Please report any missing or damaged items to us as soon as possible
via (800) 321-4405 x3 or support@IDWholesaler.com.
Any claim of missing or broken items must be made within 10 days of
product receipt.
I received the wrong product. What do I do?
Please report any mis-shipments to us as soon as possible via (800) 321-4405
x3 or support@IDWholesaler.com.
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Login Account/Password
How do I create a no-cost account?
- Select the My
Account link located at the very top right of every page on
our site.
- Look for the 'New Customers' section on the left.
- Click the 'Continue' button.
- Fill in and select the requested information in the provided fields.
- Click the Save button.
How do I login to my account?
- Select the My
Account link located at the very top right of every page on
our site.
- Look for the 'Returning Customers' section on the right.
- Enter your username and password.
- Click the submit button.
I forgot my password. Will you email it to me?
Certainly! Just:
- Select the My
Account link located at the very top right of every page on
our site.
- Look for the 'Returning Customers' section on the right.
- Notice the radio button next to the words, 'I don't remember.
Please email it to me.'
- Enable this button and then press your Enter key.
Your password will then be emailed to you.
How do I edit my account information?
Click the My
Account link located at the very top right of every page on our
site, and login. You may then edit your account information.
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Shipping
When will my order ship?
Because we have such a large in-stock inventory, we are able to
ship 90% of orders within 24 business hours, (holidays and weekends
excluded), pending credit card verification. Please note that
expedited shipping methods do not decrease order processing time.
Where is product shipped from?
We have several distribution warehouses throughout the United States.
A significant percentage of product ships from Miami, FL (zip code
33169). Please know that we may ship product from one or more
locations depending on various factors. If you need product
on a specific date, please select one of our expedited shipping
options.
How much does shipping cost?
ID Wholesaler offers FREE UPS Ground shipping on
all orders over $100! You may preview shipping costs by placing an item in your shopping
cart and then using our ‘Estimated Shipping’ tool by entering your
zip code. If you are an international customer, the shipping estimator
will not work - please email us at sales@IDWholesaler.com.
Shipping options are presented prior to submitting your payment
information. We may add a small handling fee to certain products
and/or shipping methods. These will be included in the estimated
shipping costs.
Please note: Free UPS Ground shipping
is not offered for orders where the shipping address is located
outside of the contiguous U.S. (e.g. Alaska, Hawaii or Puerto Rico). Also, price-matched orders totaling under $100 may not qualify for ID Wholesaler's Free UPS Ground Shipping offer.
Please refer to our Low Price Guarantee policy for more information.
Can you ship to APO/FPO addresses?
Due to fraud associated with APO/FPO, we may require payment via
bank wire to process orders using APO/FPO. We apologize and thank
you in advance for your understanding.
Can you ship to post office boxes?
Due to fraud associated with PO box addresses, we cannot ship to
them. Please arrange to have products shipped to your physical address–either
home or business.
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Site Security/Privacy
Is your website secure?
Yes. This website uses 128 bit secure socket layer (SSL) encryption—the highest standard in Internet security.
What is your Privacy Policy?
The safety and privacy of your information is extremely important
to us. Please view our privacy
policy for complete details on our commitment to your privacy.
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International
Commerce
Do you sell products outside of the US?
Yes. We ship products to over 100 countries and our low
price guarantee applies to US-equivalent prices globally. Email
us at sales@IDWholesaler.com
for a product/shipping quotation. Please allow up to 24 hours to process
these requests.
What are my payment options?
All international orders must be paid via wire transfer. For more
information, visit our Payment
Options page.
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Technical Support/Warranty
What is the warranty on my product?
Please refer to the specifications sheet or brochure available on
the specific product that you’re interested in. Most printer manufacturers
offer a minimum one year warranty against factory defects.
We have a handy list of links to most of our manufacturer technical
support/FAQ/driver pages on our Support/Warranty
page.
Who services products that I buy From IDWholesaler.com?
We do! Unlike almost all other online retailers of photo ID products,
ID Wholesaler services virtually every product we sell IN-HOUSE. We
are factory-trained by all of our manufacturing partners to sell and
service their products.
Visit our Support/Warranty
page for more information and for ways to contact the ID Wholesaler Technical Support Department.
Do you charge for service?
Absolutely not. All after-sale technical support by ID Wholesaler
is FREE!
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Payment/Billing/Tax
What are my payment options?
Refer to our Payment
Options page to view the list of payment options that we accept.
Can I set up a Net 30 account with you?
Definitely. Refer to our Payment
Options page to view the list of payment options that we accept.
Where do I get a Credit Application?
Download our credit
application.
Do I pay sales tax at IDWholesaler.com?
We must charge sales tax if you are located in Minnesota or Florida.
I'm tax exempt, what do I need to do?
Process your order as normal, then simply fax your tax exemption certificate to us at (888) 496-3390. To speed processing, it would be helpful to include your contact information, your order number, and the name of the ID Wholesaler sales representative you spoke with.
Who answers questions regarding my receipt and/or credit card
charge?
Select the My
Account link located at the very top right of every page on our
site to review your orders. Please compare your order history on our
website with your receipt/credit card statement.
If you have further questions or concerns, please contact ID Wholesaler
Customer Support at support@IDWholesaler.com.
I need a copy of my receipt. Who can help me?
Please login
then select the Order
Tracking link in the left navigation bar of our site. You will
be able to view your order history and details on any specific order.
If you did not receive an email containing a receipt for your order,
you may request a copy via email at support@IDWholesaler.com.
Please add your order number to the subject line if possible to expedite
processing. If you prefer to contact us by phone, please call (800) 321-4405
or fax us at (888) 496-3390.
When will I receive my credit?
Generally, we post credits to your credit card within 5 business days,
but it can take up to 20 days after we process the credit for it to
appear on your account.
When is my credit card charged?
When you initially place your order, a reservation or hold for the
order amount is placed with your card provider. Once we have shipped
your order, we will then charge your credit card for the order amount.
Typically, this process is all completed in the same business day.
Is my credit card number safe?
Most definitely! ID Wholesaler does not store customer credit card
numbers on our systems/servers. This is the best way to ensure the
safety of this information.
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Website Related
How do I view your
whole site at once?
ID Wholesaler
is optimized for viewing at 1024 pixels wide but will stretch to
1600 pixels. (If your screen resolution is set at less than 1024
pixels wide, you can see our whole site without scrolling by changing
your settings. Navigate to the Windows Start menu and then select Control
Panel. Access Display Properties and change your settings in the
Settings tab.)
I am not able to view your product brochures and/or specifications. What do I do?
Our product brochures, specifications and many other forms of reference documentation are in PDF format.
Select this Acrobat Reader link to download it.
How do I find products on your website?
Find the product(s) you're looking for using the navigation links
on the left and bottom sections of our site, or you can type a keyword
into our search box located on the upper left portion of every screen.
If you need assistance with any of our products, email our ID Specialists
at sales@IDWholesaler.com.
If you prefer to contact us via phone, please call (800) 321-4405;
or chat live
with us.
I think I've found an error on your site. What should I do?
We
make every effort to ensure that information on our website is accurate;
however, please understand that errors in pricing, photos,
descriptions, terms or conditions will be non-binding to ID Wholesaler.
If you think you've found an error and would like to verify the information, contact our ID Specialists. They will be able to take the proper channels to confirm the information and request a content refresh if needed.
How do I use a coupon code?
After adding items to your cart, you will see a box where you may
enter your coupon code. Please click the Submit
button after entering your coupon code. (TIP: Coupon
codes are NOT case-sensitive.)
How do I contact your company?
There are many ways to reach us. Visit our Contact
Us page to find out how.
Do you have a site map?
Yes we do. Click --> Site
Map.
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