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Home Help FAQs

Frequently Asked Questions

The following provides answers to our most frequently asked questions. If you have a question that is not addressed here, please contact us. We want your shopping experience to be easy and enjoyable.

General Information International Commerce My Account
Return Policy Payment, Billing & Tax Privacy Policy
Shipping Policy Orders, Order Status & Tracking Technical Support & Warranty

 

General ID Wholesaler Information

Does ID Wholesaler have the lowest prices?
Yes. In fact, we guarantee it! Other retailers may claim to have the lowest prices, but they can’t compete with us. Read our Low Price Guarantee.

I’ve noticed references to a term called ‘MAP’. What’s this?
Several manufacturers require us to advertise their products at MSRP or another factory-established price. This is referred to as minimum advertised pricing (MAP).

We respect our MAP agreements; therefore, please create a no-cost user account so that you may view ID Wholesaler’s guaranteed lowest pricing on MAP-controlled items.

What is your Return Policy?
Have you ordered something you don’t need or decided against your purchase? No problem! We want you to be satisfied. Read our Return Policy.

Is the information I provide to you secure? How will it be used?
The safety and privacy of your information is extremely important to us. Please view our Privacy Policy for complete details on our commitment to your privacy.


Orders, Order Status, and Order Tracking

I need help ordering. Can you help me?
If you are having any difficulty on IDWholesaler.com, email our ID Professionals at sales@IDWholesaler.com. You may also call (800) 321-4405 or chat live with us. We are always at your service!

Do you validate credit card authenticity and/or the shipping address?
Yes, for your protection and ours, a representative from our accounting team may be in contact with you via telephone to verify your address and credit card. This is typically a one-time verification.

When will my order be shipped?
Because we have such a large in-stock inventory, we are able to ship 90% of orders within 24 business hours (holidays and weekends excluded) pending credit card verification.  Please note that expedited shipping methods do not decrease this order processing time.

How do I change quantities or cancel my order?
If your order has not been shipped, we are happy to make changes to quantities, help you make another selection or cancel your order. If you know your ID Wholesaler Account Manager, please contact them directly. If you don’t know who to call, please contact the ID Wholesaler Sales Team at (800) 321-4405 x2.

How do I track my order?
Once orders have shipped from IDWholesaler.com, you may use the tracking number we email you (typically within 24 hours of product shipment) to track your order progress on our Order Tracking page. Or, track your order directly through UPS or Federal Express using the tracking number provided.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock; but as soon as they do, we will be able to ship them to you.

You may check your backorder status by selecting the Order Tracking link after logging in to Your Account, call us at (800) 321-4405 x3 or email us at support@IDWholesaler.com.

I didn’t receive my order when expected. What do I do?
When your order ships, we will notify you via an email that will include your tracking number. Some products may be on backorder. To determine order status, you may track your order progress by logging in to Your Account and selecting the Order Tracking link, call us at (800) 321-4405 x3 or email us at support@IDWholesaler.com.


Returns

How do I return or exchange a product?
It’s easy. Please view our Return Policy.

An item from my shipment is missing or broken. What do I do?
Please report any missing or damaged items to us as soon as possible via (800) 321-4405 x3 or support@IDWholesaler.com. Any claim of missing or broken items must be made within 10 days of product receipt.

I received the wrong product. What do I do?
Please report any mis-shipments to us as soon as possible via (800) 321-4405 x3 or support@IDWholesaler.com.


ID Wholesaler Account Login and Password

How do I create an account?

  1. Select the Account Login link located at the very top left of every page on our site.
  2. Look for “Don’t have an account?” within the dropdown box. Click “sign up.”
  3. Fill in and select the requested information in the provided fields.
  4. Click the “Create My Account” button.

How do I login to my account?

  1. Select the Account Login link located at the very top left of every page on our site.
  2. Enter your email address and password.
  3. Click the “Login” button.

I forgot my password or email address on my account. Will you email it to me?
Certainly! Here’s how:

  1. Select the Account Login link located at the very top left of every page on our site.
  2. Click the “Forgot password” link and follow the prompts. Password reset instructions will be emailed to you.
  3. If you forgot the email address on your account, contact us.

How do I edit my account information?
Click the My Account link located at the very top left of every page on our site, and login. You may then edit your account information.


Shipping

When will my order ship?
Because we have such a large in-stock inventory, we are able to ship 90% of orders within 24 business hours (holidays and weekends excluded) pending credit card verification. Please note that expedited shipping methods do not decrease order processing time.

Where is product shipped from?
We have several distribution warehouses throughout the United States.  A significant percentage of product ships from Miami, FL (zip code 33169) and St. Louis Park, MN (zip code 55426).  Please know that we may ship product from one or more locations depending on various factors.  If you need product on a specific date, please select one of our expedited shipping options.

How much does shipping cost?
ID Wholesaler offers FREE UPS Ground shipping on all orders over $100! You may preview shipping costs by placing an item in your shopping cart and then using our ‘Estimated Shipping’ tool by entering your zip code. If you are an international customer, the shipping estimator will not work – please email us at sales@IDWholesaler.com.

Shipping options are presented prior to submitting your payment information. We may add a small handling fee to certain products and/or shipping methods. These will be included in the estimated shipping costs.

Please note: Free UPS Ground shipping is not offered for orders where the shipping address is located outside of the contiguous U.S. (e.g. Alaska, Hawaii or Puerto Rico). Also, price-matched orders totaling under $100 may not qualify for ID Wholesaler’s Free UPS Ground Shipping offer.

Can you ship to APO/FPO addresses?
Since we are unable to track packages shipping to APO/FPO addresses, we require a location in the US that we can ship to instead. Additionally, we may require payment via bank wire to process orders using APO/FPO. We apologize and thank you in advance for your understanding.

Can you ship to post office boxes?
Due to fraud associated with PO box addresses, we cannot ship to them. Please arrange to have products shipped to your physical address–either home or business.


 ID Wholesaler Site Security and Privacy

Is your website secure?
Yes. You will always experience the strongest SSL encryption available to you, from 128-bit minimum, to 256-bit. SSL (Secured Socket Layer) is an advanced encryption technology that makes personal information unreadable as it travels over the internet.

What is your privacy policy?
The safety and privacy of your information is extremely important to us. Please view our Privacy Policy for complete details on our commitment to your privacy.


International Commerce

Do you sell products outside of the US?
Yes. We ship products to over 100 countries and our Low Price Guarantee applies to US-equivalent prices globally. Email us at sales@IDWholesaler.com for a product/shipping quotation. Please allow up to 24 hours to process these requests.

What are my payment options?
All international orders must be paid via wire transfer. For more information, visit our Payment Options page.


Technical Support and Warranties

What is the warranty on my product?
Please refer to the specifications sheet or brochure available on the specific product that you’re interested in. Most printer manufacturers offer a minimum one year warranty against factory defects. ID Wholesaler also offers extended warranties for most of the printers we sell. See the Support & Downloads tab within the printer product pages for more information.

Who services products that I buy From IDWholesaler.com?
We do! Unlike almost all other online retailers of photo ID products, ID Wholesaler services virtually every product we sell IN-HOUSE. We are factory-trained by all of our manufacturing partners to sell and service their products.

Visit our Support page for more information and for ways to contact the ID Wholesaler Technical Support Department.


Payment, Billing and Sales Tax

What are my payment options?
Refer to our Payment Options page to view the list of payment options that we accept.

Can I set up a Net 30 account with you?
Definitely. Refer to our Payment Options page to view the list of payment options that we accept.

Where do I get a Credit Application?
Download our credit application.

Do I pay sales tax at IDWholesaler.com?
We must charge sales tax if you are located in Minnesota or Florida.  We do not charge sales tax on orders shipped to any other states at this time.

Note: If you are located in Colorado, you may be required to file a sales and/or use tax return, and to pay sales/use tax on certain items. Please check your state’s sales tax regulations.

Note: If you are located in Colorado, you may be required to file a sales and/or use tax return, and to pay sales/use tax on certain items.  Please check your state’s sales tax regulations.Note: If you are located in Colorado, you may be required to file a sales and/or use tax return, and to pay sales/use tax on certain items. Please check your state’s sales tax regulations. 

I’m tax exempt, what do I need to do?
Process your order as normal, then simply fax your tax exemption certificate to us at (888) 496-3390. To speed processing, it would be helpful to include your contact information, your order number, and the name of the ID Wholesaler sales representative you spoke with.

Who answers questions regarding my receipt and/or credit card charge?
Select the My Account link located at the very top right of every page on our site to review your orders. Please compare your order history on our website with your receipt/credit card statement. If you have further questions or concerns, please contact ID Wholesaler Customer Support at support@IDWholesaler.com.

I need a copy of my receipt. Who can help me?
Please login to your account, then select the Order Tracking link. You will be able to view your order history and details on any specific order. If you did not receive an email containing a receipt for your order, you may request a copy via email at support@IDWholesaler.com. Please add your order number to the subject line if possible to expedite processing. If you prefer to contact us by phone, please call (800) 321-4405 or fax us at (888) 496-3390.

When is my credit card charged?
When you initially place your order, a reservation or hold for the order amount is placed with your card provider. Once we have shipped your order, we will then charge your credit card for the order amount. Typically, this process is all completed in the same business day.

Is my credit card number safe?
Most definitely! ID Wholesaler does not store customer credit card numbers on our systems/servers. This is the best way to ensure the safety of this information.

When will I receive my credit?
Generally, we post credits to your credit card within 5 business days, but it can take up to 20 days after we process the credit for it to appear on your account.


If you have questions or need assistance, talk to an ID Professional at (800) 321-4405 x2, chat live with us now, or email us at sales@IDWholesaler.com.