Printers & Systems

Top 6 ID Card Printer Troubleshooting Tips

ID Card Printer Troubleshooting Tips from the ID Wholesaler Professionals

Whenever an organization invests in an ID card printer, it’s expected that the brand and model which are ultimately chosen will work wonderfully for a long, long time. After all, you put in the required time for researching card printer brands and features. Plus, the descriptions you read online all stated the printers had two- or three-year warranties. That’s great!ID Card Printers But…what some folks forget is that like anything else, printers wear out from years of use. This can happen even faster if the machine doesn’t receive regular proper routine maintenance. Now that your printer’s acting up, our ID card printer troubleshooting tips will come in handy!

Furthermore, it’s true that most printers typically last between four to seven years. But eventually, the technology inside the printer will age or even become obsolete. Then what do you do? If you still want professional-looking, high-quality ID cards, we recommend trading in your old printer for a newer model. Most likely, you’ll find a better printer with more features and functionality to handle your organization’s unique ID card issuance needs.

With a trade in from ID Wholesaler, your printer doesn’t even have to function to take advantage of the significant savings! They simply need to include the board and majority of internal components. Learn More>>

If you’re not quite ready to trade in your printer, don’t stress. Our in-house Technical Support team has put together these six tips for troubleshooting common printer issues:

1. Regularly download the latest printer firmware and driver updates from the printer manufacturer.
By regularly updating your ID printer with the latest firmware and drivers, you optimize your badge machine’s performance and the quality of printed cards. These updates ensure your printer continues to operate at its best. To find your printer model and the driver and firmware updates to install, visit the “Maintaining Your Printer or System” page in our Learning Center. After selecting the printer brand, you’ll navigate to a page with each printer model. Simply select the model that applies to you.

2. Prevent ID cards from jamming during the card printing process. 
There could be a number of things that could cause your printer to jam, including:

  • Are your cards compatible with your printer? If you’re using CR79 cards, note that not all printers can accept this size. CR8030 is the standard ID card size.
  • Are your firmware and driver up-to-date? If not, update them!
  • Make sure your printer isn’t plugged into a surge protector.

3. Broken ribbons can happen from a variety of reasons. Try these handy tips if ribbons continue to break:
Fix the ribbon by using clear tape and taping both of the torn parts together. Advance the fixed portion of the ribbon to the take-up spooler.
ID Card Printer Troubleshooting Tips

If that doesn’t work, try this approach:

  • Make sure that the ribbon is inserted properly.
  • Verify that you are using the latest drivers and firmware.
  • Proceed with a regular printer cleaning.
  • Verify that you’re using the correct power supply (do not plug your printer into a surge protector).
  • Depending on your printer model, try one of these tips to prevent torn ribbons:
    1. Calibrate the ribbon sensor.
    2. Reduce the printhead power.
    3. Reduce the YMC Power calibration (Datacard printers only).
    4. Reduce or increase the card registration calibration – 1.9 is the default (Datacard printers only).
    5. Make sure the ribbon is not older than 1 year.
    6. Try another ribbon if possible.

4. Ensure the changes you make in your printer’s Settings take effect:
First, are you authorized to change the printer settings? If not, you’ll want to make sure you have the correct rights to make changes to the printer settings:

  1. Go to “Devices and Printer under Control Panel;” and right click over the printer icon and select “Printer Properties / Security” tab.
  2. Grant access to all groups or user names have permissions to print, manage the printer, and manage documents.
  3. Note: If you cannot make changes is because you do not have administrator rights. Contact your IT Department to have access granted.ID Card Printer Troubleshooting Tips
  4. Verify that you’re using the correct power supply (do not plug your printer into a surge protector).

5. Fix white lines that are printed across ID cards.

  • Most commonly, the white line indicates that there is a blown pixel. This results in a damaged printhead that will need to be replaced.
  • We recommend trying a printer cleaning. Then rotate the card 180 degrees to determine if the line follows the image or if it follows the card.

6. Why is my printer not printing? 
There could be a number of things that could cause your printer to stop printing, including:

  1. If you have pending cards to be printed, delete them. Go to “Devices and Printers” under “Control Panel.”
    • Right click over the printer icon and select “See what’s printing.” Select all pending jobs, and delete them.
    • Open “Services” (you’ll need administrator rights to complete this).
    • Find the Print Spooler. Right click over this service, and select “Stop.”
  2. Go to C:\Windows\System32\spool\PRINTERS, and delete all files in this folder.
    • Under “Services / Print Spooler,” right click and select “Start.”
    • Print a test card with the printer to find out if the issue persists.
  3. Is the printer grayed out under devices and printers?
    • If it is, please unplug the USB cable and plug it back in.
  4. If the issue persists, re-install the drivers using administrator rights.

You can depend on our team of friendly printer technicians to deliver personalized service whenever you contact them. In fact, a recent survey we conducted, our customers told us the following about our Technical Support Team:

  • 85% are extremely satisfied with the service they’ve received.
  • 85% felt that their issue was resolved immediately or in a reasonable amount of time.
  • 85% are likely to recommend our Technical Support team to co-workers and colleagues

Whether you need to trade in your old printer or want to invest in a brand new printer, you’re in the right place. Our ID Professionals take pride in offering all of our customers top-notch service with years of expertise. Call us today at (800) 321-4405; we’re here (and happy!) to help.

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