Shipping & Returns

We stock what we sell, so you get prompt delivery of your products.

Have you ordered an incorrect item or are you having problems with something you purchased? No problem! We’re here to help. Contact your Account Manager at (800) 321-4405. Be sure to have your order number and company name available. We’ll need these to arrange your return or exchange. Learn more about our return policy below.

Shipping Policy

Because we have such a large in-stock inventory, we are able to ship 90% of orders within 24 business hours (holidays and weekends excluded) pending credit card verification. Once orders have shipped from IDWholesaler.com, you may use the tracking number we email you (typically within 24 hours of product shipment) to track your order progress by visiting our Order Tracking page (you must log in to your ID Wholesaler account to track an order). Or, track your order directly through FedEx using the tracking number provided.

Free Shipping Promo Terms

• During free shipping promotional events, all applicable orders of any value are shipped FREE to contiguous (mainland) US addresses.

Need it Faster?

• Expedited shipping options are also available for most items, including next-day and 2-day air delivery. Shipping upgrade options and costs vary. Select your preferred upgrade during the checkout process or call for more details. Please allow extra time for delivery to remote addresses. Please note that orders with expedited shipping still require our standard 24 hour order processing time.

APO, FPO, & PO Box Adresses

• Due to fraud associated with APO, FPO, and PO box addresses, we have special requirements. We may require payment via bank wire to process orders using APO/FPO. We cannot ship to PO boxes; please arrange to have products shipped to your physical address, either home or business. We apologize and thank you in advance for your understanding.

Online Return Policy

We want to make sure you are completely satisfied with your purchase.

US orders may be returned within 30 days of shipment to receive a full credit less a 15% restocking fee. Orders shipped and/or billed to a Canadian address may be returned within 30 days of shipment to receive a full credit less a 25% restocking fee.

All returns must be returned in new condition with all the original packaging. Customer is responsible for any return shipping charges, unless product was DOA.

To return or exchange an item, follow these simple steps:

1. Call our experts for assistance: 1-833-299-1686
2. You will receive an RMA (Return Material Authorization) number for returns and exchanges in 2-5 business days
3. The item(s) must be returned in their original condition including the original packaging and all accessories.
   • The packaging must not have any markings.
   • Returns missing accessories will be rejected.
4. Write the RMA number only on the shipping label, NOT on the box.

Non-returnable items:

• Software
• Customized products
• Media: labels, ribbons, receipt paper, printheads, card stock, RFID tags, etc.