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Our Technical Support Team is Here to Help Before, During, and After Your Purchase

  • Lifetime email support from our in-house, expert technical support team
  • Add TrueSupport for toll-free phone support on ID card printer and software solutions
  • Add TrueSupport for one-on-one training for your card printer or ID software
  • Need your ID card printer repaired? We can help with that too

Contact Our Professional In-House Tech Support Team

Our friendly team of ID card printer and software experts is standing by to help you with anything related to your card printing program - whether you simply have a question, need training, or require an ID card printer repair. No need to contact the manufacturers of your equipment; our highly trained team of professionals is conveniently located in-house to ensure you get the most efficient, personalized service possible.

Reach our team 7:45am–6:00pm CT, Monday–Friday by chat or by phone. 

Get Help by Phone:

If you are in the USA or Canada, call us toll-free: (866) 945-6519.

If you are outside of the USA or Canada or in the local calling area, dial: (952) 852-0551.

Get One-On-One Training for Your ID Card Printer or Software

A training session with our knowledgeable technical support team will help you become and expert in no time! Your training will be tailored to your needs and specific hardware or software. Get expert help on topics such as installation, setup, troubleshooting, and everyday use, including:

  • ID Card Design: An overview of the design features available in your ID software
  • ID Software Database Set-Up & Management: How to import your existing data or connect to an external source
  • ID Card Production: How to create new records, populate data fields, and use the report features in your software
  • ID Card Printing: How to install ribbons and cards, maintain your printer for optimal performance, and calibrate a ribbon

Need Your ID Card Printer Repaired? We Can Help With That Too

ID Wholesaler’s in-house technical support team is here to ensure your printer is always in excellent working condition. Whether or not you purchased your printer from ID Wholesaler, our factory-trained technicians can help!

To determine the root cause of your ID card printer issue, we perform a printer evaluation (includes a cleaning, adjustments, and repair estimate) and, upon your approval, repair the printer and return it to you promptly. To get started, contact our friendly technical support team!

Receive Expertise When You Need It Most

Software Support by ID Wholesaler provides you with the assurance that you have unlimited access to our highly-trained Tech Support Team if you encounter problems with your ID card software. Make your job easier and more efficient while saving your organization time and money by receiving these valuable benefits:

  • Unlimited access to our Tech Support Professionals to answer questions and resolve issues quickly
  • Priority support via live chat, phone, email, or internet
  • A guaranteed inquiry response time of 2 hours or less when received during normal business hours

Rest assured that you will have a dedicated resource to help you with a Software Support Plan by ID Wholesaler!

Get Added Peace of Mind with TrueSupport

We understand that buying an ID card printer can be a sizeable investment. Our exclusive TrueSupport plans are an easy way to protect this investment. These plans also include a loaner printer to ensure that your ID card program is always operational.

When you purchase TrueSupport from ID Wholesaler, you’ll receive:

  • Loaner coverage during manufacturer warranty period​
  • Phone-based technical support including remote assistance​
  • Complimentary one hour of training annually​
  • Complimentary cleaning kit and remote printer check-up provided annually

For pricing & enrollment CALL NOW (800) 321-4405

Download the Latest Drivers, Firmware, and Software Updates

Links to the latest drivers, firmware, technical information, and manuals are generally located in the Support and Downloads tab on the respective printer or software page on our website. To find your printer or software, use the Search function at the top in the center of any page.

For added peace of mind that you're operations will keep flowing, we also offer TrueSupport, our premier-level technical support subscription that ensures you'll get direct assistance with your printer and software issues.

Have a Question?

Call Us — (800) 321-4405