- Phone-based technical support including remote assistance
- Free yearly printer cleaning kit and remote printer tune-up
- Free loaner coverage & printer repair during TrueSupport plan coverage period
- Free annual one hour of training annually
- Options for extending TrueSupport to 5-year plans available. Call now for pricing and enrollment with (800) 321-4405 with your Purchase Date
TrueSupport Four Year Support Warranty Plan
Dedicated support at your fingertips
You can actually talk to our dedicated support team on the phone. On top of our complimentary lifetime email support (1-3 day turnaround) and 30-day setup over the phone, TrueSupport will include troubleshooting and technical support via phone and hands-on help via remote desktop assistance from the best technical experts in the industry.
PREMIUM SERVICE + MAINTENANCE
As a TrueSupport subscriber, you will receive a complimentary cleaning kit and remote printer check-up annually through the duration of your subscription. Through these preventative services, potential future obstacles that could interrupt business's daily operations can be avoided.
PRINTER MAINTENANCE + LOANER COVERAGE
Within your TrueSupport coverage period, our technical support exports are standing by to offer remote phone support. If your ID card printer requires service, we'll provide a loaner machine to keep your business running while we repair your printer.
Get one hour of training every year to help you take advantage of every feature and know it well to help you and your business.
CALL US NOW for pricing and enrollment in TrueSupport (800) 321-4405 with your Printer Serial Number & Purchase Date
|IDW Care - Included with every printer purchase||
TrueSupport Premium Plan
|3-year manufacturer’s warranty on printer hardware (parts + labor)||3-year manufacturer’s warranty on printer hardware (parts + labor)||Free loaner coverage & printer repair during TrueSupport plan coverage period|
|Free 30-day setup w/ phone support||Free 30-day setup w/ phone support||Complimentary one hour of training annually|
|Lifetime email support
||Lifetime email support
||Complimentary cleaning kit and remote printer check-up provided annually|
|Additional phone-based technical support at standard billing rate||Phone-based technical support including remote assistance||Options for extension to 5-year plans available|
|Factory warranty and repair advocacy||Factory warranty and repair advocacy|
|Claims initiated via support email address post 30-day setup support promise||Claims initiated via support email address post 30-day setup support promise|