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The IDW Care Promise

IDW Care is our commitment to total customer care and a promise that we fully stand behind every product we sell, the services we offer, and the support we provide.
Best of all, IDW Care benefits are FREE for ID Wholesaler customers!


IDW Care Benefits

Industry Expertise Industry Expertise
We know ID. It’s what we do. It’s not just our tag line, it’s what sets us apart. You can rely on the superior product knowledge and service that has earned us elite partner status with the manufacturers we represent.
Dedicated Account Managers Dedicated Account Managers
Your dedicated Account Manager is your own personal consultant. By getting to know you and your business, your Account Manager will help you find the right solution, every time.
Price Match Guarantee Price Match Guarantee
Our guarantee is simple. If you find a lower ‘out-the-door’ price on any of our products from any verifiable website or retailer, we will not only match it, we will also give you a coupon for 10% off your next order.
Fast and Free Shipping Fast and Free Shipping
Our warehouses hold the largest inventory in our industry so that we are able to ship your orders quickly. Plus, all orders over $100 ship free via UPS Ground when delivered within the contiguous US.
Free Help Desk Support Free Help Desk Support
Every product you purchase from us is covered. Didn’t purchase your printer from us? No problem: we’ve got your back as well! Get help fast from our in-house, manufacturer-trained technical support professionals. In addition, we offer extended warranty plans, printer loaner programs, and software support plans to ensure your card printing program is always fully operational.
Product Update Notifications Product Update Notifications
We’ll help ensure you’re always getting the most out of your investment by notifying you of new printer driver or firmware releases and software updates.

We’ve got your back! With IDW Care, you’ll never wonder who to call for help, because there’s only one number you’ll need to know: (800) 321-4405.

Reach our team 7:45am–4:30pm CT, Monday–Friday

Get Help by Phone
In the US: (800) 321-4405 x5
Outside the US:  +1 (952) 852-0551 x5

Get Help Online



If you have additional questions or need assistance, talk to an ID Professional at (800) 321-4405 x2, chat now with us, or email us at