The Benefits of Purchasing a Software Support Plan

While choosing the right ID card printer is very important for your company, it’s equally as vital to choose the right software program for your ID Software Support Plansorganization and protect that investment. One of the most common phone calls we receive from our customers pertains to troubleshooting and supporting their ID card software program. There are many benefits to selecting a one, two, or three-year Software Support Plan by ID Wholesaler, including:
  • Total peace of mind – If software problems occur, priority help from our technicians is just a chat, email, or phone call away.
  • End-to-end service – Instead of having to call a third party for support, our support plans offer you the convenience of a single point of contact for your software needs.
  • Unlimited contact – Reach out to our knowledgeable Tech Support Team to answer all of your ID software questions and provide timely issue resolution.
  • Guaranteed inquiry response time – When received during normal business hours, our technicians will get back to you with an initial diagnosis within 2 hours or less.
  • Flexibility – Even if you purchased your ID card software elsewhere, our Software Support Plans will be able to assist you if it's a software we offer on our website.
Common ID software problems may include:
  • A saturated database
  • Transferring software program from old to a new PC
  • Problems opening a software program
  • Issues with software crashing or failing upon launching
  • Inability to print or integrate a photo or image
  • Barcodes not reading properly
  • Error messages or problems batch printing
To learn more about the benefits of a Software Support Plan by ID Wholesaler or how to incorporate this coverage, call an ID Professional at (800) 321-4405 x2 or chat now. We’re standing by, ready to ask the right questions and understand your specific needs.
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