IDW Care Logo

The IDW Care Promise

IDW Care is our commitment to total customer care and a promise that we fully stand behind every product we sell, the services we offer, and the support we provide.
Best of all, IDW Care benefits are FREE for ID Wholesaler customers!

IDW Care Benefits

Industry Expertise Industry Expertise
We know ID. It’s what we do. It’s not just our tagline, it’s what sets us apart. You can rely on the superior product knowledge and service that has earned us elite partner status with the manufacturers we represent.
Dedicated Account Managers Dedicated Account Managers
Your dedicated account manager is your own personal consultant. By getting to know you and your business, he or she will help you find the right solution, every time.
60-Day Price Protection 60-Day Price Protection
Our guarantee is simple. If you find a lower ‘out-the-door’ price on any of our products from any verifiable website or retailer within 60-days of purchase, we will refund the difference.
Fast & Free Shipping Fast and Free Shipping
Our warehouses hold the largest inventory in our industry so that we are able to ship your orders quickly. Plus, all orders over $100 ship free via FedEx Ground when delivered within the contiguous US.
Free Help Desk Support Free Help Desk Support
Every product you purchase from us is covered. You’ll get help fast from our in-house, manufacturer-trained technical support professionals. In addition to manufacturer warranty support, we offer extended warranty plans, printer loaner programs, and software support plans to ensure your card printing program is always fully operational.
Product Update Notifications Product Update Notifications
We’ll help ensure you’re always getting the most out of your investment by notifying you of new printer driver or firmware releases and software updates.

We’ve got your back! With IDW Care, you’ll never wonder who to call for help, because there’s only one number you’ll need to know: (800) 321-4405.

How Can We Help?

Technical Support

  • Get printer or software help
  • Schedule a printer repair
  • Register for 1-on-1 training

In the US: (800) 321-4405 x4
Outside the US:  +1 (952) 852-0551 x4

Customer Service

  • Request an invoice copy
  • Get shipping information
  • Return an item

In the US: (800) 321-4405 x3
Outside the US:  +1 (952) 852-0551 x3

Ask an Expert

If you have additional questions or need assistance, talk to a friendly, knowledgeable ID Professional at (800) 321-4405, x2 or email us at

In the US: (800) 321-4405 x2
Outside the US:  +1 (952) 852-0551 x2

Have a Question?
Call Us — (800) 321-4405