Shipping & Returns
We stock what we sell, so you get prompt delivery of your products. Plus we offer a free shipping option for $99+ orders!
Have you ordered an incorrect item or are you having problems with something you purchased? No problem! We’re here to help. Contact your Account Manager at (800) 321-4405. Be sure to have your order number and company name available. We’ll need these to arrange your return or exchange. Learn more about our return policy.
ID Wholesaler Shipping Policy
Because we have such a large in-stock inventory, we are able to ship 90% of orders within 24 business hours (holidays and weekends excluded) pending credit card verification. Once orders have shipped from IDWholesaler.com, you may use the tracking number we email you (typically within 24 hours of product shipment) to track your order progress by visiting our Order Tracking page (you must log in to your ID Wholesaler account to track an order). Or, track your order directly through FedEx using the tracking number provided.
Free Shipping on $99+ Orders Terms
Free shipping is available for single orders over $99 (excluding sales tax) that are shipped to contiguous (mainland) US addresses. FedEx Ground shipping charges cannot be credited toward other shipping methods.
Free Shipping Promo Terms
During free shipping promotional events, all applicable orders of any value are shipped FREE to contiguous (mainland) US addresses.
Need it Faster?
Expedited shipping options are also available for most items, including next-day and 2-day air delivery. Shipping upgrade options and costs vary. Select your preferred upgrade during the checkout process or call for more details. Please allow extra time for delivery to remote addresses. Please note that orders with expedited shipping still require our standard 24 hour order processing time.
APO, FPO, & PO Box Addresses
Due to fraud associated with APO, FPO, and PO box addresses, we have special requirements. We may require payment via bank wire to process orders using APO/FPO. We cannot ship to PO boxes; please arrange to have products shipped to your physical address, either home or business. We apologize and thank you in advance for your understanding.
We want you to be happy with your product! If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt according to the following:
- Product must be unopened and unused.
- Product returns must include original packaging, boxes, instructions, etc.
- Products must be shipped back to ID Wholesaler freight pre-paid (customer pays for shipping back to ID Wholesaler).
- Third-party shipping charges (e.g., FedEx, UPS, etc.) are non-refundable.
- Please contact our ID Professionals with any pre-sale software questions.
Opened & Other Items
We are unable to accept the return of the following items:
- Used printers unless pre-authorized by ID Wholesaler.
- Opened media such as cards, ribbons and/or printer cleaning kits.
- Special order items.
- Software unless pre-authorized by ID Wholesaler.
- Custom-printed or custom-programmed products, including but not limited to custom lanyards, custom badge reels, custom TempBadge products, and programmed technology cards.
Special Order & Custom Items:
Due to the special nature of custom & special order products, we are unable to accept returns or order cancellations on these items (with the exception of warranty repair or replacement of eligible items). Examples of these products include:
- Custom designed lanyards & badge reels
- Temperature screening kiosks
- Custom holographic laminates
Defective Merchandise (DOA)
If you received a product that is non-functioning or defective out of the packaging, please contact an ID Wholesaler Customer Service Representative at (800) 321-4405 x3 to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.
If you have additional questions or need assistance, talk to one of our friendly Customer Service Representatives at (800) 321-4405 x3 or email us at support@IDWholesaler.com.