The Importance of a Dedicated Account Manager

At ID Wholesaler, all of our customers are provided with a dedicated account manager. Why is this important? Because the top priority of highly-trained account managers like myself is to deliver peace of mind, ensuring that the highest level of customer service is given to each and every customer, every single day.

We are true ID professionals who have a thorough and comprehensive knowledge of the products they sell. It's our job to understand the specific needs of our customer and find the products best suited for the customer's needs and requirements. When customers have an ID-related question, they can be confident that we have the industry expertise and product familiarity to get them the answers they need. As account managers, we are the front line for our customers, and we will do what it takes to source the optimal identification solution listening and consulting.

We also take a great deal of pride in working with customers who may an order that requires urgent or special attention. By having a dedicated account manager, we can get the order placed for the customer, manage shipping expectations, and get the order fulfilled in the timeliest manner possible. I've often heard customers comment that there's nothing like having a single point of contact that they can reach out to when they need immediate attention to an order or request. If you do have a specific deadline for an order, I recommend that you let your account manager know when placing the order. They will make sure the deadline is met, even if special shipping arrangements are required. For example, proximity card or custom orders badge reels and lanyard orders. In addition, we have an exceptional in-house Technical Support Team who can relied upon if tech-related printer or software issues arise for complete peace of mind.